Returns are normally accepted if made within 21 calendar days of shipment. If you wish to request the return of an order, please follow the instructions below.:

• You must complete the form found in the Return Merchandise Authorization Request section. Once submitted, a company representative will contact you to confirm whether your request has been authorized or declined. If your request is accepted you will be sent a Return Merchandise Authorization or RMA number.
• Attach the return authorization number to the outside of the package. Returns of products without a return authorization number will not be accepted.
• Do not remove our product identification labels. Keep in the original packaging and store according to the manufacturer's instructions.

If you receive an order that has been approved for return, please try not to open the box.

If your order is missing an item, you have received the wrong device or the wrong number of units, please submit your order number and all relevant details by creating a new case with customer service pedidos@gocarelectronic.es.

If the return has been approved, and according to the return terms everything is correct, you will be refunded by transfer the amount indicated on the corresponding invoice. Please refer to our Return Policy.

If the tracking information indicates that the package is being returned, or if the address is incorrect, it may be considered undeliverable by the carrier. When an undeliverable package is returned by the carrier, the package will be reshipped to you at the customer's expense. Please contact pedidos@gocarelectronic.es or call 91 367 09 92.

Our carrier always makes three delivery attempts.

The refund of the amount paid will be made within 24 hours of receipt of the returned goods in our warehouse.

The Company operates on a 21 calendar day return basis. For a return to be accepted on this basis, the Goods must be returned for receipt by the Company within 21 calendar days of dispatch. The Customer must return the Goods to the Company at the address notified to the Company in writing, clearly indicating the Customer's account number, order number and RMA on the outside of the package.

No.

Only if Merchandise is returned after 21 calendar days for any reason, the Company may not accept or accept such return at its sole and entire discretion. If the return is accepted by the Company, a return shipping charge of 20% of the value of the material with a minimum of 10€ will be charged.

The Company will also apply this scale when the return is due to a Customer error, even when it is made before 21 days.

Any antistatic Goods or moisture-sensitive components supplied in sealed packaging may not be returned if the blister or "easy-open" packaging in which they were shipped has been opened, tampered with or damaged.

No.

Products for which special Gocar Reel or custom reel packaging has been requested will not be processed for return.

Returns are also not accepted for lines that are cut tape.

In order for a customer to return products, the customer must certify that the products were purchased from Gocar Electronic and have not been replaced in whole or in part with a product from another supplier, distributor or any other possible source of such product. The return must be in the original, unused package.

Products sensitive to ESD or moisture will only be accepted for return if the original packaging in which they were shipped by Gocar Electronic has not been opened.