To check the status of your order, go to the Orders section and select the order you are interested in. On the left side there is a drop-down menu that will inform you of the current status of your order.

The tracking number will be sent in the status updates of your order. Also in the "Delivery notes" section you will be able to find the tracking information for your package. This is a link to the carrier's website.

When your order is shipped, you will receive a shipping confirmation email that includes a link that will take you directly to the carrier's website so you can track your order online.

There are a number of reasons why your order may be delayed, among them:

• The address, as entered, cannot be used for delivery or is missing required information.
• Payment has not yet been received by bank transfer.

If you have any questions about the status of your order, you can contact us via pedidos@gocarelectronic.es or by calling 91 367 09 92.

We try to fulfill orders within 24 business hours, as long as the order is placed within our warehouse hours, from 8:00 am to 3:00 pm. If orders are received outside of warehouse hours, they will be prepared and shipped the following day. Transit time is 24 hours from pick up by the carrier.

Shipments are made by DHL Standard 24-hour service.

It is possible to place an order with express delivery. To access this option it is necessary to contact our professionals pedidos@gocarelectronic.es or by calling 91 367 09 92.

This form of delivery will incur an additional cost. Not all zip codes have access to this delivery within a given time range.

Gocar Electronic cannot ship to post office boxes.
We only deliver to physical addresses. Therefore you must enter a street number and a name for your address.

If the tracking information indicates that the package is being returned, or if the address is incorrect, it may be considered undeliverable by the carrier. When an undeliverable package is returned by the carrier, the package will be reshipped to you at the customer's expense. Please contact pedidos@gocarelectronic.es or call 91 367 09 92.

To obtain these three documents you should check your email, as Gocar Electronic will send you a copy as your order progresses, or you can print these documents from the web sections Orders, Delivery Notes and Invoices where they will be stored for up to 2 years.

Gocar Electronic does not allow to change the shipping address once the order has been shipped.